home

home’s challenges

Home’s biggest challenges was loss of customers because of unanswered calls. Valeur Customer Service now manages all inbound calls for home. The customers are redirected correctly and the volume of handled calls has increased. This flow ensures a high level of service for home’s customers.

“We are very busy in our stores and therefore worried about not being available when our customers call us. We needed a partner that could function as an extended arm of our business – and we found that at Valeur Customer Service,” states Torben Ebsen, Market manager at home. 

A trustworthy partner

“It was very important for us to have a partner that we can trust. Our business revolves around customer experiences, so it was crucial to find someone that could give the same level of service as we provide our selves. We fell for Valeur’s experience and the maturity of the staff. We have been met very professionally.”

The partnership

“In the beginning, we were worried about our customers noticing that they are calling an external partner. We have many local agencies and it is important for us that our customers get the feeling that they are calling their local agency. This worry was quickly proved wrong, as Valeur Customer Service are very capable of representing home.

We are very happy about our partnership with Valeur Customer Service. We have a partner that responds quickly on sudden changes, and are flexible towards our needs. We often experience sudden changes during the day that needs to be resolved before the next day – and it always is.”