Inbound Call Handling with Valeur Customer Service.

Inbound Call Handling

Our inbound call handling service is typically for smaller companies with 1 to 20 employees. We have experience in assisting all kinds of businesses, from manufacturing to consulting. What industry you operate in is secondary, what matters is that we take pride in getting to know your company, regardless of type, industry, service or product.

We want to establish a close relationship and close contact to everyone in your company. It is our goal to know every person, every calendar, your everyday routines, and of course your customers. That way, we are familiar with the wide specter of your business, yet we are still close and are able to administer the calls in the best manner.

 

Inbound Call Handling with superior support. We always find  someone to help.

We always find 
someone to help

 

Inbound Call Handling lets you know when something is off.

We let you know, 
when something is off

Inbound Call Handling empathizes no matter the situation.

We empathize no
matter the situation

 

Inbound Call Handling is there when you need it to be. We cover for you when you're under pressure.

We cover for you
when you’re under pressure

 

Customers prefer real people

Answering the phone properly is key for any successful company. Customers prefer to speak with people, instead of a machine or an IVR system. Studies show that 60 % of customers do not leave a message, when they are met by an answering machine. Unanswered calls can prove costly, because customers often turn to other providers if the phone stays unanswered.

You are in safe hands when you outsource your inbound calls to Valeur Customer Service and it frees up time for you and your staff to focus on running your business, without compromising on the quality of customer service. At the same time, you enhance your efficiency, as you have more undisturbed time at hand. In other words, you get to use your competences, where they are most valuable.

 

“Valeur Customer Service has contributed to a high service level and they show a high familiarity of all our employees, for which the calls a redirected correctly. This results in a high customer satisfaction and a low queue time. I highly recommend the services of Valeur Customer Service for other companies.” ALBOA.

 

Our focal point

If you decide to let Valeur Customer Service take care of your calls, we go through the following together, in order to prepare us optimally for the job:

 

 

Inbound Call Handling. Who are your customers?

Who are your
customers?

 

Inbound Call Handling. What are your requests for the service?

What are your 
requests for the service?

 

Inbound Call Handling. Calls dispatched or recieve messages?

Calls dispatched or
recieve messages?

 

Inbound Call Handling. Which communication channels should we use?

Which communication
channels should we use?

 

Inbound Call Handling. Can we do any  administrative work for you?

Can we do any 
administrative work for you?

 

Inbound Call Handling. What should we be familiar with?

What should we 
be familiar with? 

 

Inbound Call Handling. We get to know your organization and location.

We get to know your
organization and location

 

Inbound Call Handling. We systemize the facts: who is who, contact info etc.

We systemize the facts:
who is who, contact info etc. 

 

Getting started with our call handling service is simple. Your calls are transferred to a hidden number in our system, and we answer the phone as your company. Together we specify exactly how your customers should be handled.