Pilgrim is a family-owned company that designs Scandinavian jewellery for a global market.
Scalable customer service in multiple languages
With an increasing demand in the market for presence and flexibility in customer service management, Pilgrim chose to enter a collaboration with Valeur Customer Service, regarding customer service for their webshop.
The dialogues with the customers take place largely in the customer’s own language, as the customer service team of 3 consultants at Valeur, who are dedicated to Pilgrim, speak Danish, German, Norwegian, Swedish, and English.
Reply rate of 95% of tickets without assistance in the first month
In the first month of the partnership, Valeur Customer Service solved 95% of all tickets without assistance from Pilgrim. This was possible due to thorough documentation from Pilgrim and a team of consultants who are used to handling the platforms Pilgrim uses.
“We have been pleased with the start of the collaboration with Valeur Customer Service, their webshop customer service and the experienced team that has been made available to us. When you outsource such a central task as the customer service of your company, you are always curious about the quality to begin with. Here we quickly became comfortable with the team after a well-structured start-up and the subsequent feedback from our customers on e.g., Trustpilot.”
– Hjalde Markvad. E-commerce manager at Pilgrim Jewellery
Make customer service a profitable business
The next step in the collaboration between Pilgrim and Valeur Customer Service, will be to integrate Valeur’s increased sales concept in addition to the webshop customer service. With more than 25 years of experience in sales, Valeur offers additional sales solutions that create a high level of customer satisfaction compared to a bigger coverage.
“We always strive to provide the best customer service on the market: We meet your customers with a smile, empathy, understanding and are always ready to advise and help your customers make the right purchase. In this way, we ensure a high level of customer satisfaction and that the customer service becomes a valuable part of the company, and that the customer service contributes to improving both the top and bottom line of our customers.” Klaus Valeur Leffers, Adm. Director of Valeur Customer Service.
We help to release resources
If you use Valeur Customer Service to handle your customer service, you will also create higher customer satisfaction, fewer tickets, and better conversion rates.
We meet your customers when they shop, across platforms and borders.
Contact us today to hear more about how we can help your company with webshop customer service. This ensures that customers receive a good experience from the start.