Chat Support
With a chat support solution from Valeur Customer Service, your business will be able to create immediate cost effective interactions with customers. Our qualified team of consultants have years of experience working with different businesses across countries in providing chat support solutions. Some of our customers include e-commerce businesses, realtors and the FMCG businesses in Scandinavia.
Based on our vast experience, we have been able to gather insightful knowledge on various businesses and target audiences around the world. Outsourcing chat support means that our consultants therefore become a vital member of your company from day one, and service your customers with the right approach and company personality.
Customer Service across channels
Give your customers the opportunity to get in touch with your business how they wish. Our omnichannel support provides the same quality service across several channels. We also help our clients with email support, telephone support and SoMe support. In other words, we deliver a complete customer service package for the benefit of your customers and your business.
At Valeur Customer Service, we understand that customers who use chat as a communication channel request an immediate and meaningful answer. Our consultants are handpicked based on their skills within written communication, and are experts when it comes to managing incoming requests in an effective and timely manner however complex the specific requests may be.
Why you should outsource your chat support to Valeur Customer Service
Our consultants work daily with different companies and businesses. This variation makes it possible to collect valuable knowledge on different customers, their challenges and expectations. We also create various knowledge databases for your customers and your business; we are therefore able to manage requests correctly and more efficiently.
The benefits of outsourcing your chat support to Valeur Customer Service are:
More time for your
core competency
Fewer expenses on
customer support
An improved customer
service
Talented consultants with
business experience
Better conversion
rates
Great customer experiences
even after hours
Multilingual consultants
More trust and loyalty
among customers
Every platform, every business
Our consultants work with some of the world’s biggest support platforms. If your business uses a platform, which is not on our list, you can contact us and we will provide a customer solution that matches your needs to outsourcing chat support.
Olark
Woocommerce
Freshchat
LiveChat
Zendesk
LiveAgent
SnapEngage
Gorgias
How to get started
Analysis of your business
Consultant training
Test
We are live
We use your current platform
We assist with additional sales
Chat records and leads gathering
Improvements and changes
Analysis of your business
In order to create positive customer experiences for your customers, we first need to gather information and knowledge on your company, products or services. Our consultants’ insights and knowledge of your business is a prerequisite for satisfactory and effective request management.
Consultant training
Every collaboration begins with two weeks of consultant training. Our main priority is to get an understanding of what your customers need and expect from your business. That is how we increase the rate of success for great customer experiences.
Test
At Valeur Customer Service, we regularly test our customer approach and always search for ways to improve our customer service. We wish to create great customer experiences regardless of the complexity of requests that we receive.
We are live
As soon as your new e-commerce solution is active, you will start receiving daily/weekly reports, which contain interactions between customers and our consultants. We know how valuable customers are for businesses, and that is why we make sure you never lose touch with customers.
We use your current platform
Most of our customers use platforms such as Intercom and Zendesk, but we also manage other e-commerce platforms. We strive to make sure that being a customer at Valeur Customer Service is as easy as possible.
We assist with additional sales
Valeur has more than 27 years of experience in sales. Our talented and experienced consultants become a vital part of not only your customer service team, but also your sales team.
Chat records and leads gathering
We regularly send chat records of important conversations with your customers as well as possible opportunities for additional sales.
Improvements and changes
It is important that you inform us about any changes made regarding products, services or other news that could have an effect on the communication with your customers. Outsourcing chat support means that consultants have to be up to speed with changes made in your business, thereby having a better opportunity to satisfy customers in regard to their requests.
What our customers say
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“It was very important for us to have a partner that we can trust. Our business revolves around customer experiences, so it was crucial to find someone that could give the same level of service as we provide our selves. We fell for Valeur’s experience and the maturity of the staff.”
Torben Ebsen, Market Manager
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