SoMe Support
Match customer expectations with a digital presence
With SoMe Support from Valeur Customer Service your business is able to match expectations your customers have towards your business and your products. We make sure that your customers experience great service without compromising the quality of your customer service. We also provide customer care across telephone support, email support and chat support.
Create growth across social media
Outsource SoMe Support and achieve a strong and scalable SoMe customer service, which creates much more than happy customers. Our customer service also provides customer relations, brand ambassadors, improves your NPS and minimizes customer support related costs. Our consultants are not only experts in delivering positive customer experiences. With more than 27 years of experience in sales, our consultants know how to incorporate sales in every interaction with your customers.
At Valeur Customer Service we believe that a great customer experience is a strategic tool that can be used to make your business grow through personal interactions and upselling.
Businesses that neglect their social media efforts have a 15% higher churn rate, compared to businesses that deliver successful customer service on social media. However, simply replying on requests is only a start. In fact 58% of customers do not return if they experience bad customer service.
Avoid missing out
By 2020 90% of companies will provide customer service through social media.
Boost your conversion rate with online reviews
Online reviews are a big part of the buying process. Our consultants keep an eye on social media mentions related to your business, and are quick to react on both positive and negative reviews.
Positive reviews help empower your image and assist customers in navigating the market. However, there are also other benefits related to positive reviews on social media. Outsource SoMe Support and get a strategic and effective SoMe customer service that provides your business with:
Higher conversion
rates
More web traffic
More trust from
customers
Valuable feedback
Every platform, every business
Our consultants work with some of the world’s biggest support platforms. If your business uses a platform which is not on our list, you can contact us and we will provide a customer solution that matches your platform.
Trustpilot
How to get started
Analysis of your business
Consultant training
Test
We are live
We use your current platform
We assist with additional sales
Chat records and leads gathering
Improvements and changes
Analysis of your business
In order to create positive customer experiences for your customers, we first need to gather information and knowledge on your company, products or services. Our consultants’ insights and knowledge of your business is a prerequisite for satisfactory and effective request management.
Consultant training
Every collaboration begins with two weeks of consultant training. Our main priority is to get an understanding of what your customers need and expect from your business. That is how we increase the rate of success for great customer experiences.
Test
At Valeur Customer Service, we regularly test our customer approach and always search for ways to improve our customer service. We wish to create great customer experiences regardless of the complexity of requests that we receive.
We are live
As soon as your new e-commerce solution is active, you will start receiving daily/weekly reports, which contain interactions between customers and our consultants. We know how valuable customers are for businesses, and that is why we make sure you never lose touch with customers.
We use your current platform
Most of our customers use platforms such as Intercom and Zendesk, but we also manage other e-commerce platforms. We strive to make sure that being a customer at Valeur Customer Service is as easy as possible.
We assist with additional sales
Valeur has more than 27 years of experience in sales. Our talented and experienced consultants become a vital part of not only your customer service team, but also your sales team.
Chat records and leads gathering
Outsource SoMe Support and get regularly chat records of important conversations with your customers as well as possible opportunities for additional sales.
Improvements and changes
It is important that you inform us about any changes made regarding products, services or other news that could have an effect on the communication with your customers. Consultants that are up to speed with changes made in your business have a better opportunity to satisfy customers in regard to their requests.
What our customers say
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“It was very important for us to have a partner that we can trust. Our business revolves around customer experiences, so it was crucial to find someone that could give the same level of service as we provide our selves. We fell for Valeur’s experience and the maturity of the staff.”
Torben Ebsen, Market Manager
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