Travel and events
There are few industries like the travel industry that experience seasonal fluctuations during holiday periods and feel the frustrations of customers if expectations are not met.
For event companies, it can be challenging to plan the year’s events in a way that generates a consistent need for customer service that can be scaled to match the organization’s size.
At Valeur, we have specialized in absorbing the fluctuations that occur throughout the year, so customers don’t notice any difference, and your brand remains intact.
We have also specialized in empathizing with customers and channeling that energy into a solution-oriented approach.
We can certainly provide a full service to you. However, many also take advantage of our overflow arrangement, where we step in during peak periods. We can seamlessly integrate either through our own customer service platform or by connecting to yours.
We are known for:
– Our lightning-fast response time and extended opening hours on all channels
– Our friendly and professional service, where we solve tasks in line with your spirit
– Our experienced team that focuses on upselling, reselling, and branding
– Our flexible solutions with full service or overflow arrangement in the most important European languages
– A customer service platform, knowledge database, and reporting system that ensure transparent and seamless collaboration with you and your organization
Our business case is simple: Since we specialize in customer service, we can retain skilled employees who are truly passionate about their field. And since we have clients in different industries with different peak periods, we can handle much greater pressure and operate a more cost-effective organization than companies can do alone.
We call this efficient sharing economy. You enjoy all the benefits yourself but share the costs with others.