E-commerce / Retail
We are experts in digital customer service for e-commerce businesses.
At Valeur CS, we have grown alongside the spread of the internet and the steadily increasing e-commerce industry over the past 20 years.
Therefore, we are familiar with all the general concerns of customers, and it is highly likely that we have heard the specific questions related to your industry before.
That’s why you should come to us if you want to benchmark and find out if you are “best in class,” and what we can do together to help you move up to the next level.
We are known for:
– Our lightning-fast response time and extended opening hours on all channels
– Our friendly and professional service, where we handle tasks in line with your spirit
– Our experienced team that focuses on upselling, reselling, and branding
– Our flexible solutions with full service or overflow arrangement in the most important European languages
– A customer service platform, knowledge database, and reporting system that ensure transparent and seamless collaboration with you and your organization
Our business case is simple: Since we only focus on customer service, we can retain skilled employees who are truly passionate about their field. And since we have clients in different industries with different peak periods, we can handle much greater pressure and operate a more cost-effective organization than companies can do alone.
We call this efficient sharing economy. You enjoy all the benefits yourself, but share the costs with others.