“Energetic” Customer Service for OK

Valeur is ready to take the next step alongside the energy company OK, transitioning from a flexible overflow arrangement to an extended customer service center.

The energy company OK is in fierce competition with other suppliers of electricity and fuel. As it is difficult to differentiate solely based on the product in the energy market, customer service has become an important competitive parameter.

That’s why about a year ago, OK started searching for a customer service partner who could do more than just answer the most common questions about refueling and tire pressure. “We started receiving more questions about things like the possibility of freezing one’s energy bill. And when we transfer a call to our customer service partner, it’s important that customers have their issues resolved so that we don’t have to call them back ourselves,” says Kasper Vorsaa Langvad, Sales and Customer Center Manager at OK.

Safe and Flexible

When the choice fell on Valeur, it was also due to the need for flexibility:

“It’s difficult to predict the pressure on customer service because there can be quite significant fluctuations. That’s why it’s reassuring to have a partner with a large organization that can easily handle the overflow,” explains Kasper Vorsaa Langvad and continues:

“We experienced that our phone system went down, and luckily we had Valeur in the background who could take over immediately.”

Faster and closer collaboration

Kasper Vorsaa Langvad recommends Valeur to others who take their customer service seriously and would like a partner who is up to speed:

“We benefit from Valeur’s quick response time, and it’s been nice to see how enthusiastic they’ve been about the task.

I can tell that Valeur’s consultants are eager to absorb and assist customers just as well as we do ourselves.” The intention is for the collaboration with Valeur to become even closer.

“We are working towards Valeur becoming an extension of our customer service center. We are expanding the collaboration as we complete the necessary training and establish common platforms,” concludes Kasper Vorsaa Langvad.

How can we assist your customer service?