Dutch customer service agent


Klaus Valeur Leffers,
CEO & Partner

Valeur Customer Service is an independent organization established by the family-owned parent company, Valeur, which was founded in 1992 by Karin Valeur.

In 2011, Karin Valeur initiated a generational change with sales- and marketing manager Klaus Valeur Leffers. This change has contributed to the preservation of Valeur’s strong position on the market and has secured the future growth of the company.

Valeur Customer Service has remained a conservative business approach where the cornerstone is a solid and healthy economy. This is illustrated by our many AAA ratings. 


Per - Customer Service Manager

Sofia Suleman,
Head of Customer Service

Sofia Suleman is the Head of Customer Service at Valeur since April 2021. She joint Valeur in 2020 as e-Commerce manager and she has a master’s degree in communication and public relation from Aarhus BSS.

Sofia is responsible for the development, performance, and maintenance of the customer service activities of Valeur. Sofia ensures that the employees remain focused on delivering exemplary service to the customers. She works on improving and implementing advanced customer service systems and tools that help organize customer interactions and streamline the customer service process. 

She manages and maintains the contact with customers for feedback and to obtain customer satisfaction information for consistently delivering best in class service.


Per - Customer Service Manager

Board of Directors

Michael Ejby has an expertise in strategic and digital business development through an active role in working with Board of Directors. Michael was previously the Senior Vice President of Salling Group, making him responsible for business development and e-Commerce.

Michael was also a partner in Qvarts, a management consultancy agency, and Market Director at JYSK. He is both chairman as well as member of several Board of Directors. 

Michael is to support the constant growth of Valeur in terms of international customer service, e-Commerce and canvas sales. 

Chairman of Board of Directors since 1st of October 2020. 

Per - Customer Service Manager

Frederik Schou Løvendal works as the Head of New Markets at Coloplast, where he is responsible for a region consisting of 18 countries in Asia and Eastern Europe. Frederik has previously worked as a Senior Director at WSA, the world’s third-largest hearing aid company with approximately 12,000 employees. In his role at WSA, Frederik was responsible for the development and execution of the company’s customer service strategy in over 40 countries. Frederik has also worked as a management consultant at Implement Consulting Group, where he primarily led commercial transformations for global B2B companies.

Member of Board of Directors since 5th of July 2023. 

Per - Customer Service Manager

Jakob Djernes is currently the Head of Sales at Capturi, where he works with sales strategy and execution. Capturi uses the latest AI and speech analysis to improve customer satisfaction and efficiency in sales centers.

Prior to this, Jakob held leadership positions at Codan Insurance and MyPlanet, where he was responsible for areas including direct sales and customer service in the Nordic region.

With a Master’s degree in IT and Communication and deep experience in Valeur’s business segment, Jakob is a strong force in Valeur’s continued growth and adaptation to the sales and customer service market going forward.

Member of Board of Directors since 5th of July 2023. 

Per - Customer Service Manager

Rikke Røjgaard is a partner and COO at Valeur. She made the transition to become a part of Valeur from her previous occupation as a Head of Sales at Bisnode/NN Markedsdata. Rikke has ever since strengthened Valuer’s constant client dialogue and improved the company’s know-how. 

As a COO at Valeur, it is Rikke’s goal to make Valeur Denmark’s best provider of telemarketing, customer service and e-Commerce through several years of experience, professionalism and commitment. 

It is Rikke’s and the rest of the team’s ambition to make sure that clients think of Valeur, when they need to choose an external partner in regards to our core competencies. 

Member of Board of Directors since 1st of October 2018.  

Per - Customer Service Manager

Klaus Valeur Leffers is the CEO and partner at Valeur. He has been a part of Valeur since 2011 and made the transition from Sales & Marketing Manger to CEO in 2016. 

Valeur has in the last 28 years created value for clients in different business areas. Valeur Customer Service is also a part of Valeur. At our Customer Service department, we take care of our clients customer service across boarders, languages and platforms. We strive to service your customers with a professional and personal service. 

Member of Board of Directors since 30th of November 2016. 

Per - Customer Service Manager