Contact Center – as a service
When you choose us to host and staff your contact center, you get a pleasant outward face and one less thing to worry about in the future.
You’ll properly welcome your visitors, receive professional customer service on all channels, and have the assurance that you’re always one step ahead of customers and competitors.
Therefore, you can look forward to greater customer satisfaction, a better reputation, and increased sales.
Leading – technically and tactically
You can check off the task we excel at solving and focus on the mission you’re on.
All your customers and stakeholders will be guided through the contact center and served by the right employee.
We have 20 years of experience in serving customers at eye level and solving their problems. And where appropriate, we focus on your branding and sales.
You draw on our well-tested customer service platform and database, secured in the cloud and optimized using artificial intelligence.
Because we have customers with different peak periods, we can absorb high pressure and effectively drive our organization. We call it the sharing economy: You get the benefits yourself but share the costs with others.
Here’s what you get:
– Control over your customer service and your outward face
– A carefree solution where all your communication channels are consolidated in one place
– Valeur’s leading customer service with lightning-fast response and extended opening hours
– Transparent collaboration and ongoing reporting so you can always verify that you’re getting what you expect
– A flexible cloud platform where all your applications and customer surveys can be integrated
– Savings by not having to manage licenses and ongoing platform development, etc.
SMS – A Short but Smart Message Service
Most people quickly read the messages they receive via SMS. Therefore, SMS is an effective channel when you want to inform your customers or remind them of appointments.
Why SMS works:
– You reach a wide audience with the same message instantly
– Customers perceive it as good service when you send a personal message
– You get a great supplement to our contact center and other customer service channels
The technical details:
The SMS solution is integrated into our customer service platform but also works well in your own systems.
Customers’ SMS messages can be set up for automatic responses, similar to Valeur Smart Chatbot.
Our SMS gateway allows you to:
– Send SMS messages to users worldwide via the internet
– Track and analyze your data
– Enable your customers to charge goods and services to their phone bill.