Media

The international media companies we work for have one thing in common: they aim to retain their subscribers while reducing costs.

We have developed a concept where we handle inquiries from your media company efficiently – focusing on retention and upselling, supported by AI and automation.

At the same time, we save you from many of the expenses associated with maintaining your own extensive customer service function.

You can be assured that we are here for you and that you are not overpaying. We offer you full flexibility with long and broad opening hours, service in all major European languages, and minute-based billing.

We are known for:

• Our lightning-fast response time and extended opening hours on all channels.
• Our friendly and professional service, tailored to your needs.
• Our experienced team, focused on upselling, reselling, and branding.
• Our flexible solutions with full service or overflow arrangements in the major European languages.
• A customer service platform, knowledge database, and reporting system that ensures transparent and seamless collaboration with you and your organization.

Our business case is simple: By focusing solely on customer service, we can retain skilled employees who are truly passionate about their work. And since we have clients in various industries with different peak periods, we can absorb much more pressure and run a more cost-effective organization than companies can do alone.

We call this effective sharing economy. You enjoy all the benefits yourself, but share the costs with others.

Lets have a talk