Get the market’s best customer service.
– Thoroughly tested, data-driven, and AI-supported.
Your happy customers will come back and recommend you to others.
We draw on 20 years of expertise. We know exactly what you need to do to satisfy your customers and outperform your competitors.
Join our customer service “club” where you benefit from our experience and economies of scale. It gives you greater security and lower costs.
See how we help some of the country’s largest brands.
We can handle everything for you with our experienced team, customer service platform, and advanced AI chatbot. We can also help you establish your own leading customer service function and support you during your peak periods.
Join our “sharing economy.” Because we have many customers with different peak periods, we can run a large, efficient organization and handle high pressure. You get all the benefits yourself but share the costs with others.
Are you active internationally? No problem! We speak the major European languages. We can also help you get started with our starter package: LocalizePro. We’ll go through your local presence point by point and ensure you have the right marketing texts, payment solutions, and shipping arrangements.
Our Services
Through our extensive experience in customer service and inbound call handling services, we handle every call with respect and a high level of quality. Your customers will experience an outstanding service that follows the brand of your company.
What can we do for you?
Marketplaces
WE LEAD THE WAY
Telephone Support
FREE UP YOUR RESOURCES
Email Support
FEWER TICKETS – MORE CUSTOMER JOY
Chat Support
TURN VISITORS INTO CUSTOMERS
SoMe Support
INCREASE CUSTOMER LOYALTY
Healthcare and Life Science
A TRUST-INSPIRING OVERALL EXPERIENCE
Why Valeur?
Good customer service is about meeting customers where they are and when they are there, with exceptional service.
Here you get:
– Service on all channels – phone, email, chat, and review sites
– Response time measured in seconds
– Extended opening hours – including evenings and weekends
All-in-one
service provider
Solutions with
omni-channel features
Tailored and
flexible solutions
Reduced costs and
resource-liberation
Possibility of
up-and downscaling
Experienced and
mature employees
Quality- and
performance management
Adaptable to your
online control system
We’re already experts in your favorite platforms
Customer service across borders
We have more than 20 years of experience in customer service and e-commerce support services across borders. Valeur Customer Service has accumulated significant global knowledge, which makes us an ideal partner for companies that operates national or globally.
We have developed profound knowledge on the formal, cultural and practical factors that are present in international customer support.
Are you interested in a specific market?
Good customer service – your competitive advantage, my trusty ally.
Today, you can’t compete without considering customer service as an important competitive advantage. Customers no longer have the patience to navigate through long phone menus or wait with bad pop music in their ears. And poor customer experiences spread rapidly on review sites and social media.
Therefore, customer service cannot be entrusted to just anyone. At Valeur, we are aware that we represent you and hold your precious brand in our hands.
Klaus Valeur Leffers
CEO & Partner
Good customer service – your competitive advantage, my trusty ally.
Today, you can’t compete without considering customer service as an important competitive advantage. Customers no longer have the patience to navigate through long phone menus or wait with bad pop music in their ears. And poor customer experiences spread rapidly on review sites and social media.
Therefore, customer service cannot be entrusted to just anyone. At Valeur, we are aware that we represent you and hold your precious brand in our hands.
Klaus Valeur Leffers
CEO & Partner